Mark Nobles wrote:
> Mac Breck <macthevorlon@[EMAIL PROTECTED]
> wrote:
>
>> So, tired of
>> switching ISPs whenever they drop newsgroups, I subscribed to
>> supernews.
>
> That's just what they want you to do. I did the same thing. But I
> worry that the consolidation of usenet to a few big specialists makes
> it vulnerable to control.
I lodged a complaint against the ISP with the BBB, but nothing came of
it. Here's some of the complaint, with names, etc. deleted to protect
the s***bags.
COMPLAINT INFORMATION:
Complaint #:
Complaint Type: General Complaint (not a car maker)
Date Received: 5/10/2004
Primary Complaint Classification: Service Issues
Secondary Complaint Classification: Refund Practices
Complaint:
Internet service consists of three parts - Email access, Newsgroup
access, and
Internet access. I've subscribed to <s***bag ISP> Internet service
since August
2003. From August 2003 to May 7th, 2004 at 1:52PM, it included all
three
parts. However, when I logged in at 9PM on May 7th 2004, all Newsgroup
access
(via the news server "news.<s***bag ISP>") was gone. The actual error
message was
"480 Authentication required for command." I sent <s***bag ISP> an
email at 9:10PM to
re****t the problem (to <s***bag ISP> Network Operations Center ), and
got no reply. At
~10AM on May 10th, 2004, I called <s***bag ISP>, talked to <s***bag ISP
owner>, and he said they
cancelled newsgroup access, and that they'd sent out an email asking if
anybody
wanted it, and nobody had replied. So, they dropped it (saving THEM
money).
I never got any such email, or else I would have replied. It's 90% of
the
reason why I HAVE internet access. I checked my Inbox, and <s***bag
ISP> never sent me
any such email. I archive EVERYTHING. When I asked to see the email,
<s***bag ISP owner> said
he doesn't keep that stuff around, and that it was probably deleted.
Convenient, isn't it?
When I asked, <s***bag ISP owner> said he would not give me a partial
refund for May because
they don't do that. Now, I've got to join another ISP, and pay a
non-refundable $29.95 connect fee, just to get back my news server
newsgroup
access, which my $20 SHOULD HAVE bought for me thru May 31st.
Bottom line, <s***bag ISP> is arbitrarily dropping services without
notice. I sincerely
doubt that they ever sent out an email notification of this.
Desired Settlement: Other (requires explanation)
Settlement Explanation:
1. Partial refund of my May 2004 subscription fee or reinstatement of
news
server newsgroup access.
2. A sign in the store indicating that news.<s***bag ISP>.com Newsgroup
Access is no
longer provided as part of the package.
--
Mac Breck (KoshN)
-------------------------------
"The Dresden Files" (2007)
Harry Dresden: [re. Bianca] What is it about bad girls? They lie,
cheat, won't suck your blood even when you beg them to, and for some
reason, no matter how badly they treat us, we still can't walk away.
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