Mark Nobles wrote:
> Mac Breck <macthevorlon@[EMAIL PROTECTED]
> wrote:
>
>> So, tired of
>> switching ISPs whenever they drop newsgroups, I subscribed to
>> supernews.
>
> That's just what they want you to do. I did the same thing. But I
> worry that the consolidation of usenet to a few big specialists makes
> it vulnerable to control.
I lodged a complaint against the ISP with the BBB, but nothing came of
it. Here's some of the complaint, with names, etc. deleted to protect
the s***bags.
COMPLAINT INFORMATION:
Complaint #:
Complaint Type: General Complaint (not a car maker)
Date Received: 5/10/2004
Primary Complaint Classification: Service Issues
Secondary Complaint Classification: Refund Practices
Complaint:
Internet service consists of three parts - Email access, Newsgroup
access, and Internet access. I've subscribed to <s***bag ISP> Internet
service since August 2003. From August 2003 to May 7th, 2004 at 1:52PM,
it included all three parts. However, when I logged in at 9PM on May 7th
2004, all Newsgroup access (via the news server "news.<s***bag ISP>")
was gone. The actual error message was "480 Authentication required for
command." I sent <s***bag ISP> an email at 9:10PM to re****t the problem
(to <s***bag ISP> Network Operations Center ), and got no reply. At
~10AM on May 10th, 2004, I called <s***bag ISP>, talked to <s***bag ISP
owner>, and he said they cancelled newsgroup access, and that they'd
sent out an email asking if anybody wanted it, and nobody had replied.
So, they dropped it (saving THEM money).
I never got any such email, or else I would have replied. It's 90% of
the reason why I HAVE internet access. I checked my Inbox, and <s***bag
ISP> never sent me any such email. I archive EVERYTHING. When I asked to
see the email, <s***bag ISP owner> said he doesn't keep that stuff
around, and that it was probably deleted. Convenient, isn't it?
When I asked, <s***bag ISP owner> said he would not give me a partial
refund for May because they don't do that. Now, I've got to join another
ISP, and pay a non-refundable $29.95 connect fee, just to get back my
news server newsgroup access, which my $20 SHOULD HAVE bought for me
thru May 31st.
Bottom line, <s***bag ISP> is arbitrarily dropping services without
notice. I sincerely doubt that they ever sent out an email notification
of this.
Desired Settlement: Other (requires explanation)
Settlement Explanation:
1. Partial refund of my May 2004 subscription fee or reinstatement of
news server newsgroup access.
2. A sign in the store indicating that news.<s***bag ISP> Newsgroup
Access is no longer provided as part of the package.
--
Mac Breck (KoshN)
-------------------------------
"The Dresden Files" (2007)
Harry Dresden: [re. Bianca] What is it about bad girls? They lie,
cheat, won't suck your blood even when you beg them to, and for some
reason, no matter how badly they treat us, we still can't walk away.
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